Comments for theclickscount.com http://www.theclickscount.com click, context and insights Sun, 14 Mar 2010 01:06:28 +0000 http://wordpress.org/?v=2.6 Comment on Twitter Weekly Updates for 2009-05-24 by Kevin http://www.theclickscount.com/2009/05/24/twitter-weekly-updates-for-2009-05-24/#comment-809 Kevin Mon, 08 Mar 2010 18:12:16 +0000 http://www.theclickscount.com/2009/05/24/twitter-weekly-updates-for-2009-05-24/#comment-809 Wapfixe.com Wapfixe.com

]]> Comment on The problem with Omniture Sitecatalyst by neen http://www.theclickscount.com/2009/02/24/the-problem-with-omniture-sitecatalyst/#comment-551 neen Mon, 09 Nov 2009 22:07:53 +0000 http://www.theclickscount.com/?p=51#comment-551 Will my thoughts as well !! How the heck do you know if something is not working right or it's just bad product design or a product flaw. Unless it is clear as to what benefits are obtained then it's very hard to know if you are getting the most out of your product. That goes with most products btw. Will my thoughts as well !! How the heck do you know if something is not working right or it’s just bad product design or a product flaw. Unless it is clear as to what benefits are obtained then it’s very hard to know if you are getting the most out of your product. That goes with most products btw.

]]> Comment on The problem with Omniture Sitecatalyst by Will Austin http://www.theclickscount.com/2009/02/24/the-problem-with-omniture-sitecatalyst/#comment-442 Will Austin Mon, 19 Oct 2009 14:36:15 +0000 http://www.theclickscount.com/?p=51#comment-442 Tell me this, why is it that customers have to know the right questions to ask to get full utilization out of their implementation? How about a little more proactive and a little less reactive? Tell me this, why is it that customers have to know the right questions to ask to get full utilization out of their implementation? How about a little more proactive and a little less reactive?

]]> Comment on The problem with Omniture Sitecatalyst by admin http://www.theclickscount.com/2009/02/24/the-problem-with-omniture-sitecatalyst/#comment-271 admin Sun, 23 Aug 2009 20:00:58 +0000 http://www.theclickscount.com/?p=51#comment-271 <a href="#comment-40" rel="nofollow">@Elysa</a> Preference should be driven very much by your requirements. It's worth checking out any of these <a href="http://www.amazon.co.uk/gp/redirect.html?ie=UTF8&location=http%3A%2F%2Fwww.amazon.co.uk%2Fs%3Fie%3DUTF8%26x%3D0%26ref%255F%3Dnb%255Fss%26y%3D0%26field-keywords%3Dweb%2520analytics%26url%3Dsearch-alias%253Delectronics&tag=theclickscoun-21&linkCode=ur2&camp=1634&creative=19450" rel="nofollow">web analytics books</a><img src="https://www.assoc-amazon.co.uk/e/ir?t=theclickscoun-21&l=ur2&o=2" width="1" height="1" border="0" alt="" style="border:none !important; margin:0px !important;" /> @Elysa

Preference should be driven very much by your requirements. It’s worth checking out any of these web analytics books

]]> Comment on View the complete Omniture Summit Keynote Video by #Omniture announce CMO dashboard | theclickscount.com http://www.theclickscount.com/2009/03/16/view-the-complete-omniture-summit-keynote-video/#comment-262 #Omniture announce CMO dashboard | theclickscount.com Fri, 21 Aug 2009 19:55:58 +0000 http://www.theclickscount.com/?p=62#comment-262 [...] learnt about the CMO dashboard back at the Omniture 2009 Keynote speach. You can get a sneak peek at what this services looks like in the video of the keynote. Josh [...] [...] learnt about the CMO dashboard back at the Omniture 2009 Keynote speach. You can get a sneak peek at what this services looks like in the video of the keynote. Josh [...]

]]> Comment on Random #Omniture feature request last 24hrs date preset by Rudi Shumpert http://www.theclickscount.com/2009/08/17/random-omniture-feature-request-last-24hrs-date-preset/#comment-239 Rudi Shumpert Mon, 17 Aug 2009 19:20:15 +0000 http://www.theclickscount.com/?p=127#comment-239 Agreed. This would be handy. Esp with those of us using Omniture to monitor social media. Agreed. This would be handy. Esp with those of us using Omniture to monitor social media.

]]> Comment on The problem with Omniture Sitecatalyst by Donovan van der Roest http://www.theclickscount.com/2009/02/24/the-problem-with-omniture-sitecatalyst/#comment-237 Donovan van der Roest Mon, 17 Aug 2009 13:06:49 +0000 http://www.theclickscount.com/?p=51#comment-237 How funny that an old post like this all of the sudden gets this kind of attention :-) But now that we have the attention perhaps Omniture can respond to one additional question? Is it possible to get bounce rate figures for any of the following reports? 1. Search keywords. 2. Referring domains (inc. direct traffic). 3. Products. How funny that an old post like this all of the sudden gets this kind of attention :-)

But now that we have the attention perhaps Omniture can respond to one additional question?

Is it possible to get bounce rate figures for any of the following reports?

1. Search keywords.
2. Referring domains (inc. direct traffic).
3. Products.

]]> Comment on The problem with Omniture Sitecatalyst by admin http://www.theclickscount.com/2009/02/24/the-problem-with-omniture-sitecatalyst/#comment-199 admin Fri, 07 Aug 2009 10:28:11 +0000 http://www.theclickscount.com/?p=51#comment-199 Update : This post seems to be getting some traction and was written some time ago, since then have been a number of point releases to sitecatalyst. So I can update some of my experiences against these points. 3) Boardroom reports. Dashboard reporting and e-mailing has improved in recent releases. The HTML formatted e-mail is particularly effective. 5) Publishing lists are now properly integrated with dashboards and workbooks so thanks for fixing that. 10) I think contextual graphing is available on all standard graphs now in the latest release. 13) The excellent client has been updated which has improved this issue. Also in a general note to anyone reading this blog the standard user support from Omniture is generally excellent, your efforts on twitter, blog.omniture.com and live support etc. Really make a difference. I am sure that some of the above gripes are resolved with custom integrations/implementation strategies, but it can be frustrating that relatively simple solutions are not integrated by default. Update : This post seems to be getting some traction and was written some time ago, since then have been a number of point releases to sitecatalyst. So I can update some of my experiences against these points.

3) Boardroom reports. Dashboard reporting and e-mailing has improved in recent releases. The HTML formatted e-mail is particularly effective.

5) Publishing lists are now properly integrated with dashboards and workbooks so thanks for fixing that.

10) I think contextual graphing is available on all standard graphs now in the latest release.

13) The excellent client has been updated which has improved this issue.

Also in a general note to anyone reading this blog the standard user support from Omniture is generally excellent, your efforts on twitter, blog.omniture.com and live support etc. Really make a difference. I am sure that some of the above gripes are resolved with custom integrations/implementation strategies, but it can be frustrating that relatively simple solutions are not integrated by default.

]]> Comment on The problem with Omniture Sitecatalyst by Ben Gaines http://www.theclickscount.com/2009/02/24/the-problem-with-omniture-sitecatalyst/#comment-198 Ben Gaines Thu, 06 Aug 2009 20:19:57 +0000 http://www.theclickscount.com/?p=51#comment-198 I am sorry to hear that your SiteCatalyst experience has been disappointing in some areas. And, while I am pleased to see your comment noting that SiteCatalyst "does have a lot going for it," please be assured that we take the feedback you've given in this post very seriously. It seems to me that a number of your concerns center on segmentation. It's true that the most powerful segmentation capabilities are provided by Discover, Data Warehouse, and ASI. However, many users are able to implement SiteCatalyst in such a way that they can perform some segmentation within SiteCatalyst. Fully subrelated eVars are particularly useful in this regard, since they can be broken down by any other eVar, products, campaigns, and traffic sources data. Some of the issues you've reported are certainly not based on expected behavior, and should likely be addressed by opening a ticket with our ClientCare team. I've had very different experiences with a number of features you mention specifically. This leads me to believe that you're encountering some issues specific to your account, at least in some of these areas. Our support group will be able to help address these. I'd be happy to discuss further by e-mail. Feel free to contact me at omniturecare@omniture.com; I will very much appreciate it if you do follow up with me. Thanks again for your feedback. Ben Gaines Omniture, Inc. I am sorry to hear that your SiteCatalyst experience has been disappointing in some areas. And, while I am pleased to see your comment noting that SiteCatalyst “does have a lot going for it,” please be assured that we take the feedback you’ve given in this post very seriously.

It seems to me that a number of your concerns center on segmentation. It’s true that the most powerful segmentation capabilities are provided by Discover, Data Warehouse, and ASI. However, many users are able to implement SiteCatalyst in such a way that they can perform some segmentation within SiteCatalyst. Fully subrelated eVars are particularly useful in this regard, since they can be broken down by any other eVar, products, campaigns, and traffic sources data.

Some of the issues you’ve reported are certainly not based on expected behavior, and should likely be addressed by opening a ticket with our ClientCare team. I’ve had very different experiences with a number of features you mention specifically. This leads me to believe that you’re encountering some issues specific to your account, at least in some of these areas. Our support group will be able to help address these. I’d be happy to discuss further by e-mail. Feel free to contact me at omniturecare@omniture.com; I will very much appreciate it if you do follow up with me.

Thanks again for your feedback.

Ben Gaines
Omniture, Inc.

]]> Comment on The problem with Omniture Sitecatalyst by How much do you pay for web analytics? | KlickIntelligence http://www.theclickscount.com/2009/02/24/the-problem-with-omniture-sitecatalyst/#comment-180 How much do you pay for web analytics? | KlickIntelligence Tue, 04 Aug 2009 18:03:52 +0000 http://www.theclickscount.com/?p=51#comment-180 [...] today it was amazingly difficult to get WebTrends to calculate a bounce rate and some people think setting up visitor segments in SiteCatalyst is a lot of work. More importantly, while lots and lots of people complain about how difficult their analytics [...] [...] today it was amazingly difficult to get WebTrends to calculate a bounce rate and some people think setting up visitor segments in SiteCatalyst is a lot of work. More importantly, while lots and lots of people complain about how difficult their analytics [...]

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